Shipping Policy
Shipping Policy
Last updated: 14.02.2026
At Lou Bainbridge Ceramics, we take great care when packaging and sending your order. This policy explains how and when your items will be shipped within the UK.
UK shipping only
We currently ship within the United Kingdom only.
Order processing
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Orders are carefully packed and dispatched within the timeframe stated on the product page or order confirmation email
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As all items are handmade, dispatch times may vary
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You will receive a confirmation email once your order has been dispatched
Delivery
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All orders are shipped from the UK to UK addresses only
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Delivery times are estimates and cannot be guaranteed
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We are not responsible for delays caused by postal services or couriers
Shipping costs
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Shipping costs are calculated at checkout
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Any applicable shipping charges are shown before payment is completed
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All orders are shipped via Royal Mail Tracked.
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Shipping costs: Standard delivery £4.95 for one item, £7.50 for two or more items. Multiple items are packed together and shipped in one parcel. Express Tracked delivery is available at checkout for an additional charge.
Packaging
Ceramic items are fragile and are securely packaged to protect them in transit. We aim to use packaging materials responsibly wherever possible.
Damaged or lost items
If your order arrives damaged:
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please contact us within 48 hours of delivery
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include clear photos of the item and packaging
We will arrange a replacement or refund where appropriate.
If your order appears to be lost in transit, please contact us and we will investigate with the delivery provider.
Incorrect address details
Please ensure your delivery address is correct at checkout.
We cannot be held responsible for delays, losses, or additional costs caused by incorrect or incomplete address details provided by the customer.
Contact
If you have any questions about shipping or delivery, please get in touch:
Email: LouBainbridge.lb@gmail.com